This Privacy Policy describes how shop.coreresponse.org and all related websites (collectively, the “Site” or “we”) collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

Please note that this Privacy Policy applies only to the ecommerce (shop.coreresponse.org) area of the CORE website, and not to the other areas of the website. Please refer to https://www.coreresponse.org/privacy-policy for the privacy policy applicable to such other areas of the CORE website.

By using the Site and the Services, you agree to the terms of this Privacy Policy. By accessing and using the Site and Services, and providing any information to us in connection therewith, you expressly consent to allow us and our service providers to collect, access, use and disclose your Personal Information (as defined below) in accordance with this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or otherwise use or interact with the Site or Services.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, and similar technologies.
• Disclosure for a business purpose: shared with our processor (Shopify) and other vendors that help us to provide the Site, Services, the products and other services to you (e.g., web hosting, order fulfillment, payment processing, analytics, customer service, and related services).

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and other information needed to complete your transaction), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor (Shopify) and other vendors that help us to provide the Site, Services, the products and other services to you (e.g., web hosting, order fulfillment, payment processing, analytics, customer service, and related services).

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and other information needed to complete your transaction), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Customer support information is shared with Shopify, which provides order processing services and certain other customer service and other support services.

We may collect offline data, such as your name, phone number, email address, and address, from you in person via our customer support channels, and from on-site and in-person activities. This data would be accessed and used as described in the “Order Information,” and "Customer Support Information” sections to share with our processor (Shopify) and other vendors that help us to provide the Site, Service, the products, and other services (e.g., web hosting, order fulfillment, payment processing, analytics, order processing, customer service, and other support and related services).   

MINORS

The Site and the Services are not directed to children, nor intended for users under the age of eighteen. We do not permit users under the age of thirteen (13) years to use the Site, nor do we knowingly collect personally identifiable information from such users. Further, you may not use the site if you are under eighteen (18) years of age or such higher legal age as is required in your jurisdiction to enter into a legally binding agreement. If we discover that we have collected personal information (as defined in the Children’s Online Privacy Protection Act) from minors under thirteen (13) years of age, or personal data (as defined by the General Data Protection Regulation of the European Union) of children under the age of sixteen (16) years of age, we will use reasonable efforts to promptly delete such. If you are the parent or guardian and believe your child has provided us with personally identifiable information, please contact us at shop@coreresponse.org to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• To Process Your Transactions: We use and share the personal data you give us to process the purchases of products and experiences that you’ve ordered, and to provide those products and experiences to you. Specifically, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• To Obtain Services: We use and share the personal data you provide us to the extent necessary for us to administer and provide the Site and Services and obtain support services from third-party vendors in connection therewith, to provide information and recommendations to you regarding the Site and Services, and to enable you to easily browse and purchase products from the Site.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, to respond to any claim that the Site or Services violates the rights of third parties; to investigate, prevent or take action with respect to illegal activity, suspected fraud, threats to safety, violations of the Terms of Service or as otherwise required by law; or to otherwise protect our rights and protect us against potential liability.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

EEA RESIDENTS: GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimize your experience on our Site and to provide our services, such as the following:

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

REPORTING AND ANALYTICS

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

We may also use other cookies to help improve your experience on the Site and your use of the Services. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

DO NOT TRACK

Certain web browsers allow their users to set “Do Not Track” or similar settings, which send signals to the websites you visit to tell them that you do not want your activities on such websites tracked. Please note that because there is no consistent industry understanding of how to respond to such “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

The date below indicates the last date upon which this Privacy Policy was modified. We may modify this Privacy Policy at any time. If we do so, we will update the last revised date below.

Your continued use of or access to the Site and Services following the posting of any changes constitutes acceptance of those changes.

Last updated: December 13, 2020

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@coreresponse.org or by mail using the details provided below:

CORE Community Organized Relief Effort
6464 Sunset Blvd, Suite 530
Los Angeles CA 90028, United States

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.